North American local government welfare department

Case overview

Customer Challenges

• 1. The grading load-bearing standards are strict and the category requirements are subdivided.

  Government procurement is divided into three categories of wheelchairs: regular models, heavy-duty load-bearing models, and portable travel models. The welding strength of ordinary factory frames does not meet the standard and cannot pass the load-bearing and compression test.

• 2. Poor adaptability to outdoor road surfaces and insufficient durability

  The local public roads are gravelly and uneven, and the wheel axles of ordinary wheelchairs are easy to wear, the frames are easy to deform, and the shock absorption performance is poor. Welfare homes have been used frequently for a long time, and wheelchairs wear out very quickly.

• 3. Strict review of admission qualifications

  All wheelchairs must have North American FDA medical device registration and anti-collision safety test reports. Each wheelchair has an exclusive traceability code. If it does not have complete qualifications, it will not be accepted into the warehouse.

• 4. Unified color matching + public welfare logo customization requirements

  Government public welfare projects require the entire vehicle to have a public welfare color scheme, and the wheelchair frame and backrest can be customized with public welfare logos. Mass customization and modification require high efficiency.

Our solutions

• 1. Graded customized wheelchair structure, standard load-bearing test
• Three special wheelchairs for government procurement have been developed specifically: a lightweight folding convenience wheelchair, a reinforced frame medical wheelchair, a widened and thickened high load-bearing wheelchair, a thickened tube wall frame, and a reinforced cross support structure. All of them have passed static load-bearing and compression tests to meet the needs of graded use.
• 2. Upgrade outdoor wear-resistant accessories to extend service life
• Replace with high wear-resistant and explosion-proof solid wheels, thickened anti-rust wheel axles, and thickened shock absorber brackets. The frame is treated with double-layer anti-corrosion spraying. It is suitable for outdoor gravel roads, resists bumps and wear, and is suitable for high-frequency public scenes in welfare homes.
• 3. Equipped with a complete set of access qualifications and traceability of one item and one code
• All wheelchairs have completed FDA registration certification, safety and anti-collision testing, and are equipped with a full set of customs clearance and acceptance information before leaving the factory. Each wheelchair is engraved with a unique traceability code to meet the government's warehousing verification and ledger archiving requirements.
• 4. Batch appearance customization and efficient modification production
• An exclusive production line for public welfare wheelchairs has been opened, with uniform spraying of designated public welfare colors and laser engraving of public welfare logos. No additional customization period will be added, and large-scale production of modified models will be carried out simultaneously to ensure on-schedule delivery.

Results and customer feedback

• 1. All batches of wheelchairs pass the one-time acceptance
• All 1,200 graded wheelchairs passed the load-bearing, safety, and qualification inspections, with zero unqualified products, and successfully completed the government warehouse acceptance.
• 2. Utility loss rate is significantly reduced
• The wear-resistant upgraded accessories are suitable for outdoor public scenes, reducing the wheelchair failure rate and maintenance frequency by 45%, significantly reducing the government's financial expenditure on the maintenance of public welfare equipment in the future.
• 3. Suitable for use by all people, and has a good reputation for people's livelihood
• Designed with a widened seat surface, adjustable footrests, and anti-rollover rear wheels, it can be used by the elderly, disabled, and heavy people. Its safety and comfort are highly recognized by community site staff.
• 4. Reach annual fixed-point procurement cooperation
• We have become the designated supplier of wheelchairs for this government department, won the intention to purchase wheelchairs in the next year, and stabilized the public welfare wheelchair procurement channel in North America.